BixTech Solution is an AI automation agency in Kuala Lumpur, Malaysia. Since 2018 we've built custom AI solutions, chatbots, and workflow automation for Malaysian SMEs and enterprises. Clients include DBS Bank, Digi, British American Tobacco, and Malaysian government ministries.
By the numbers
Delivery you can measure, since 2018.
Full-stack product work across AI, web, mobile and blockchain — for enterprises and Malaysian SMEs.
100+
Projects delivered across web, mobile, AI & blockchain
10+
Enterprise clients — incl. DBS, Digi, BAT & government ministries
120+
Enterprise customers on our own SaaS products
99.9%
Uptime across production deployments
90%+
Projects delivered on time and on budget
1day
Fastest go-live for an AI workflow
Why BixTech
What separates us from others
Enterprise & MNC track record
We've delivered systems for banks, multinationals and government, including DBS Bank, Digi, Grand Hyatt, British American Tobacco, JCorp and Kementerian Kerja Raya.
SME track record
Most of our work is with Malaysian SMEs. Over 100 interior-design firms run their daily operations on our software, and we've automated quotations, payments and monthly bank reconciliation for family-run businesses.
We build and run our own
OMNE+ and PropertyLab are our own SaaS products, used by paying customers every day. We know what it takes to launch and grow software because we operate our own.
We redesign the work before we automate it
We follow the four-step design process Elon Musk's engineering teams use. The order matters: automation comes last, never first.
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01
Question every requirement
No requirement is sacred, whoever set it. We tie each one to a person and ask what it's really for before we build.
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02
Delete the step
We cut process before adding tooling. If we never put a step back later, we didn't cut enough.
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03
Simplify what's left
Optimizing a step that shouldn't exist is wasted work. We simplify only what survives the cut.
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04
Automate comes last
Last, not first. Automating a broken process only makes the mess run faster.
Why it matters
Most companies automate a broken process. We delete and simplify first, so you never pay to speed up waste.
One stop for ingenuity
BixTech’s comprehensive service suite ensures the applications we design and develop set high benchmarks for efficiency, engagement, and elegance.
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Product Strategy
Roadmaps, scoping & product-market fit
UI/UX Design
Interfaces users find intuitive and fast
System Development
Full-stack web systems, built to scale
Mobile Application
iOS & Android mobile apps
Blockchain & Web3 Development
Smart contracts & dApp development
Business Automation & AI Solutions
Custom AI & workflow automation
AI Customer Service & Chatbots
24/7 multilingual support automation
Wechat Mini Program
In-app storefronts for the China market
Video Production
Brand & product video, end to end
Digitalisation Audit
Find Where Your SME Is Losing 20+ Hours a Week — RM 8,000–15,000 Fixed Scope
Not sure where to start with AI or automation? Our 2-week productised audit interviews your team, maps your top 3 workflows, and scores 5–8 AI automation opportunities by ROI. You walk away with a written roadmap you keep — even if you never build with us. The 30-minute diagnostic is free.
See what the audit covers & book the free diagnosticOpenClaw Setup
Get Your Own AI Assistant on WhatsApp — RM 2,000 One-Time
OpenClaw is a free, open-source AI assistant that lives in your WhatsApp or Telegram — automating tasks, drafting content, and answering questions 24/7. BixTech sets it up for your business in a single session. No coding required.
Learn more & book a free discovery callBusiness Automation & AI Solutions
Custom AI, Chatbots & Workflow Automation for SMEs & Enterprises
Need something more than a setup? BixTech builds fully custom AI automation — from WhatsApp chatbots and lead generation engines to smart quotation systems and autonomous sales workflows. Projects start from RM 1,000.
View our AI services & case studiesBlockchain & Web3 Development Company
Blockchain & Web3 Customized Development
How we work with you
Every engagement starts with one measurable workflow — so you see results fast before expanding.
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01
Discovery
A free 30-minute call. We map your workflows and scope one measurable win to build first.
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02
Build
We build your first automation — a single well-scoped workflow, typically live within 1 to 2 weeks.
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03
Test & QA
Dedicated QA finds every bug before go-live — so you and your customers never act as testers.
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04
Handover & scale
We train your team, then expand to the next workflow once the first is delivering.
Frequently Asked Questions
AI chatbot projects at BixTech start from RM 1,000 for a single workflow — such as a WhatsApp AI assistant, quotation bot, or internal knowledge agent. Enterprise-grade AI platforms with multiple integrated workflows range from RM 80,000 to several hundred thousand. Eligible Malaysian SMEs can offset costs through MIDA and MDEC digitalisation grants, and most well-scoped projects see return on investment within 3 to 6 months. For a full breakdown of chatbot types, channels, and build options, see AI chatbot Malaysia.
BixTech builds AI-powered WhatsApp chatbots that resolve repetitive customer queries instantly, qualify leads 24/7, and hand complex cases over to your human team when needed. Setup can be as fast as 1 day for a simple workflow, and the chatbot integrates with your existing CRM (HubSpot, Salesforce, Zoho) and business tools. The AI supports Bahasa Malaysia, Mandarin, Cantonese, Tamil, and mixed-language conversations.
Simple AI workflows — such as a WhatsApp FAQ bot or an internal knowledge agent — can go live in as little as 1 day. Most single-workflow projects (WhatsApp AI assistant, automated quotation bot, internal AI agent) take 1 to 2 weeks including discovery, build, testing, and staff handover. Larger multi-workflow projects that connect several business systems take 6 to 12 weeks. BixTech starts every engagement with one measurable workflow so you see results fast before expanding.
No — AI automation helps your existing team serve more customers without additional hires. Instead of replacing staff, AI handles the repetitive work — answering common questions, generating quotations, processing invoices, entering data — so your team focuses on closing deals, managing relationships, and growing the business. BixTech's SME clients typically use AI to absorb 2x to 3x growth in customer volume with the same headcount, rather than reducing their workforce.
Yes. BixTech's AI solutions support Bahasa Malaysia, Mandarin, Cantonese, Tamil, and mixed-language "rojak" conversations — matching how Malaysians actually communicate in business. This multilingual capability covers WhatsApp chatbots, customer support AI, and internal knowledge agents.
Eligible Malaysian SMEs can tap MIDA and MDEC digitalisation grants to subsidise AI automation projects. These grants can significantly reduce upfront costs for qualifying businesses. BixTech advises on grant eligibility and application during the project scoping phase — first consult is free.
Your Trusted Technology Partner
We are not just another vendor, or another software house, that treat you merely as a client, and become unreachable once the agreement ended and we couldn't dig more money from you. We want to become your partner, your trusted technology partner. We dedicated ourselves to assist you in every possible ways in the technology side, and help you to grow, scale and streamline your business.
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