BixTech Solution is an AI automation agency based in Kuala Lumpur, Malaysia that builds custom AI solutions, chatbots, workflow automation systems, and web and mobile applications for Malaysian SMEs and enterprises. Founded in 2018 and trusted by over 10 enterprise clients — including DBS Bank, Digi, British American Tobacco, and Malaysian government ministries — BixTech helps businesses automate operations, reduce costs, and accelerate growth with AI automation services tailored to their specific workflows.
AI Automation Agency in Kuala Lumpur
One stop for ingenuity
BixTech’s comprehensive service suite ensures the applications we design and develop set high benchmarks for efficiency, engagement, and elegance.
Contact usWhat's separates us from others?
Project efficiency and clear communication with our clients are our top priorities. As such, we take our development process seriously and ensure the involvement of two critical roles throughout the entire process. While these roles might seem obvious necessities, BUT they are frequently overlooked by others in an effort to cut costs.
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Project Manager
- Plan your development and tech roadmap based on your priorities, timeline and budget.
- Understand your objective and pain point, and propose features that can fundamentally resolve them.
- Be result driven, and design your system to prioritize impact from the early stages.
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Tester & QA
- Ensure the system is free of bugs before it goes live.
- Ensure we identify all bugs, preventing you or your customers from having to act as testers.
Clicking on every level
BixTech translates your investment into experiences that engage audiences and expand the potential of your brand.
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Full service, full stack
From idea to implementation, our complete product development approach means convenience and less risk. BixTech has delivered over 80 projects across web, mobile, AI, and blockchain since 2018.
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Smart, intuitive user experiences
BixTech’s methodology bridges the gap between design and engineering in ways our competitors can’t. Our UI/UX-led approach has achieved an average 35% improvement in user engagement across client projects.
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Trailblazing apps that function flawlessly
Our software and web applications offer speed, security, stability, and scalability — with 99.9% uptime across production deployments and dedicated QA on every project.
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Tech that advances the industry
BixTech is active in R&D, implementing AI and blockchain solutions that have helped clients reduce operational costs by up to 40% and increase revenue by up to 15% through automation.
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Brilliant, top-tier talent
We hire only the brightest and most experienced product strategists, designers, engineers, and managers — with an average of 4+ years of industry experience per team member.
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Dedicated project teams
BixTech is always nearby, with teams 100% allocated to your project. Over 90% of our projects are delivered on time and on budget.
OpenClaw Setup
Get Your Own AI Assistant on WhatsApp — RM 2,000 One-Time
OpenClaw is a free, open-source AI assistant that lives in your WhatsApp or Telegram — automating tasks, drafting content, and answering questions 24/7. BixTech sets it up for your business in a single session. No coding required.
Learn more & book a free discovery callAI Automation
Custom AI, Chatbots & Workflow Automation for SMEs & Enterprises
Need something more than a setup? BixTech builds fully custom AI automation — from WhatsApp chatbots and lead generation engines to smart quotation systems and autonomous sales workflows. Projects start from RM 1,000.
View our AI services & case studiesFrequently Asked Questions
AI chatbot projects at BixTech start from RM 1,000 for a single workflow — such as a WhatsApp AI assistant, quotation bot, or internal knowledge agent. Enterprise-grade AI platforms with multiple integrated workflows range from RM 80,000 to several hundred thousand. Eligible Malaysian SMEs can offset costs through MIDA and MDEC digitalisation grants, and most well-scoped projects see return on investment within 3 to 6 months.
BixTech builds AI-powered WhatsApp chatbots that resolve repetitive customer queries instantly, qualify leads 24/7, and hand complex cases over to your human team when needed. Setup can be as fast as 3 days for a simple workflow, and the chatbot integrates with your existing CRM (HubSpot, Salesforce, Zoho) and business tools. The AI supports Bahasa Malaysia, Mandarin, Cantonese, Tamil, and mixed-language conversations.
Simple AI workflows — such as a WhatsApp FAQ bot or an internal knowledge agent — can go live in as little as 3 days. Most single-workflow projects (WhatsApp AI assistant, automated quotation bot, internal AI agent) take 1 to 2 weeks including discovery, build, testing, and staff handover. Larger multi-workflow projects that connect several business systems take 6 to 12 weeks. BixTech starts every engagement with one measurable workflow so you see results fast before expanding.
No — AI automation helps your existing team serve more customers without additional hires. Instead of replacing staff, AI handles the repetitive work — answering common questions, generating quotations, processing invoices, entering data — so your team focuses on closing deals, managing relationships, and growing the business. BixTech's SME clients typically use AI to absorb 2x to 3x growth in customer volume with the same headcount, rather than reducing their workforce.
Yes. BixTech's AI solutions support Bahasa Malaysia, Mandarin, Cantonese, Tamil, and mixed-language "rojak" conversations — matching how Malaysians actually communicate in business. This multilingual capability covers WhatsApp chatbots, customer support AI, and internal knowledge agents.
Eligible Malaysian SMEs can tap MIDA and MDEC digitalisation grants to subsidise AI automation projects. These grants can significantly reduce upfront costs for qualifying businesses. BixTech advises on grant eligibility and application during the project scoping phase — first consult is free.
Your Trusted Technology Partner
We are not just another vendor, or another software house, that treat you merely as a client, and become unreachable once the agreement ended and we couldn't dig more money from you. We want to become your partner, your trusted technology partner. We dedicated ourselves to assist you in every possible ways in the technology side, and help you to grow, scale and streamline your business.
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